Our return policy has a duration of 30 days from the original purchase date. If 30 days have gone by since your original purchase date, unfortunately, we are unable to offer a refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require your order ID or receipt. Should you have difficulty locating this please contact us at info@modernspare.com
Please do not send your purchase back without first completing a return request.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will immediately be processed in the form of a credit being automatically be applied to your original method of payment. Please allow up to 7 business days for this credit to appear in your bank account or on your credit card.
Late or missing refunds (if applicable)
If you haven’t received a refund as expected we ask that you first check with your bank or credit card company. Often, a return credit can take up to 7 business days to be posted.
If after 7 business days a return credit has not been posted please contact us at info@modernspare.com
Shipments Outside the US
For international orders, your home country may have import duties and taxes associated with the purchase of spare tire kits and other products we offer. As each country has different customs requirements, be aware that it is the responsibility of the purchaser to pay the fees being charged by your home country. These charges may be due before or even after delivery and generally are paid to the delivery carrier.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@modernspare.com. Once your exchange request has been approved and initiated we will then send details for your return shipment.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later the refund will be applied to the original purchaser. This will, in turn, notify the original purchaser (gift giver) that a return was processed.
Shipping
To return your product, please mail your product to: 151 27th Street. OGDEN, UT 84401
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that any item that you ship will successfully be delivered to our warehouse.
For any questions regarding this return policy, please contact:
Modern Spare
1 (801) 390-509
9AM-6PM MST
info@modernspare.com
